Retail
Retail training: associate onboarding without overloading the manager
With high turnover and peak seasons, every new associate learns the essentials in 60-to-90-second lessons on their phone, with nothing to install. Your store manager stops repeating the same orientation every week and sees who on the team is up to date.
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Onboarding · Module 2 of 3
Closing the register in 5 steps
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Your team today
North store
- people
- 11
- average progress
- 67%
- need attention
- 2
- Inactive
Carla P.
Hasn't opened Closing the register yet
- At risk
Jorge L.
No progress in 15 days
The short answer
How to train store staff when turnover is high
In retail, training competes with the sales floor: people come and go all year, many arrive at once in peak season, and the manager ends up explaining the same thing to every new hire, between one customer and the next.
Simón standardizes that onboarding: it turns your orientation manual into 60-to-90-second micro-lessons, takes them to each associate's phone browser, where they sign in with a phone number or employee ID and a PIN, and shows you by store who finished, who understood and who hasn't signed in.
That way every new hire gets the same orientation from their first shift, and the manager's time goes to coaching on the floor, not to repeating the theory.
On the sales floor
Learning between one customer and the next
According to our impact report for the first half of 2026, the typical Simón user is in their first three months on the job, and a lack of operational clarity in those months tends to turn into mistakes, frustration and early exits.
That is why each lesson takes about a minute and is done on the phone, with review questions and a chance to retry, without pulling anyone off the floor.
- One topic per lesson: checkout, service, product or store policies.
- Short, compressed video, optimized for slow networks and mobile data.
- Your brand in the app, so orientation feels like part of the company.
Built for retail
What Simón solves in store
Standardized onboarding
The orientation course is built once from your manual, and every new hire takes it the same way, in any store and on any shift.
Bulk sign-ups for peak season
Load all your staff from Excel or share a link with a QR code per store, so each associate registers straight into their area.
No corporate email, no app
Each associate signs in from the phone's browser with a phone number or employee ID and a PIN. It works the same for permanent and temporary staff.
The manager sees their store
As supervisor of their area, the manager sees who hasn't signed in, who stalled and which questions the team misses, and gets a daily summary at 6 p.m.
Seasonal campaigns in short pieces
Publish a standalone video, carousel or infographic, scheduled for the date and aimed only at the stores it applies to, and see who still hasn't opened it.
Your manual, turned into a course
Upload the orientation manual or slide deck and Simón writes the micro-lessons, the avatar video and the questions. Your team approves before publishing.
For every store manager
Every evening, the manager knows who's behind
At 6 p.m., every supervisor gets a notification with how many people on their team finished each course. In the report they see the list by person, filtered to whoever hasn't started, so floor coaching goes straight to who needs it.
Simón6:00 PM
Your team's summary
9 people finished Closing the register today.
Closing the register
Lessons finished at North store
- Ana R.3/3
- Luis M.3/3
- Carla P.Not started0/3
Step by step
How orientation reaches a new associate
Convert your manual
Policies, service, checkout and product: Simón turns them into micro-lessons your team reviews and approves.
Sign people up in bulk or by QR
One Excel upload for the season, or each store's QR code for people who join mid-month.
Learn during the shift
60-to-90-second lessons on the phone, with review questions and retries.
Follow-up without meetings
The manager sees their team and you see every store, by region and area, on the dashboard.
Published results
What we measured in the programs Simón took part in
Completion rate
Observed in programs where Simón took part, against a 15% benchmark average for traditional formats.
Worker CSAT
Satisfaction reported by people who took the lessons on the floor.
Program NPS
Measured with floor users at the close of each program.
Applied what they learned
Put at least one skill into practice in the week after the course.
Data from the first half of 2026 (January to June) in the programs Simón took part in. On-the-job application comes from the impact report (closing survey, self-reported).
Frequently asked questions about retail training
How do you onboard sales associates when turnover is high?
By standardizing orientation into a short course each person takes on their phone from the first shift. With Simón the course is built once from your manual, sign-ups happen by Excel or QR code, and the manager sees who is up to date without organizing sessions.
Is Simón an LMS for retail?
It covers what a retail LMS handles on the floor: courses, assessments, reports by store and Excel export. If you already have an LMS, they can coexist: Simón exports courses as SCORM 1.2 and 2004 to load them there.
Do associates have to download an app?
No. It works as a PWA, straight from the phone's browser, with a phone number or employee ID and a PIN. Coming soon: native Android and iPhone apps as well, with courses people can download to watch offline.
What happens in peak season, when many people join at once?
You load staff from Excel, up to 1,000 people per file when they sign in with a PIN, or share each store's link and QR code. Each person lands in their area and sees only the courses meant for them.
What happens when someone leaves the company?
You archive them from the portal: their open sessions close right away, they can no longer sign in and their training history is kept.
How long until the orientation course is ready?
In under an hour you can have a complete course ready to publish from a manual or slide deck you already have. The exact time depends on how extensive you need it to be.
Keep exploring
Related solutions and comparisons
2026 impact report
Completion, satisfaction and application measured in the first half of 2026.
Training for operations
Onboarding and procedure changes that reach the floor the same day.
Simón vs LMS and Moodle
How Simón works alongside your LMS and what it adds on the floor.
Simón vs Humand
Why communicating isn't the same as training, and how they work together.
Reports by branch
Who finished, who understood and what to reinforce, by store and person.
Guide: training frontline staff
How to train without pulling your people off shift, step by step.
Build your store orientation with Simón
Book 30 minutes: bring your orientation manual and leave with the first lesson ready for your floor staff.
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